Make a call (888) 217-2441

Terms of Service

Last Updated: December 2025

These Terms of Service (“Terms”) govern your access to and use of the OP Logistik website and platform (“Website”, “Platform”, “Services”). By using our Website, you agree to be legally bound by these Terms. If you do not agree, you must discontinue use of the Website immediately.

OP Logistik operates an independent online platform designed to help homeowners connect with independent HVAC, heating, cooling, ventilation, and air quality professionals.

1. Marketplace Platform Disclaimer

OP Logistik is NOT a contractor, repair company, installer, or service provider. We do not perform HVAC services. We operate solely as a digital platform that connects users with independent third-party service professionals.

All contractors, technicians, and service providers are independent third parties and are not employees, partners, agents, or representatives of OP Logistik.

2. Eligibility

You must be at least 18 years old to use this Website. By using the Platform, you confirm that you have the legal capacity to enter into this agreement.

3. Description of Services

Our platform enables users to submit service requests and receive connections to independent HVAC professionals in their area. We do not guarantee that a service provider will be available, respond, or accept your request.

We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.

4. User Responsibilities

  • Provide accurate and truthful information when submitting requests
  • Use the Website only for lawful purposes
  • Not misuse, disrupt, or attempt to gain unauthorized access
  • Not use bots, scrapers, or automated systems
  • Not impersonate any person or entity

5. Service Requests and Connections

Submitting a request does not guarantee service availability, pricing, response time, or service outcome. Any estimates or information provided by contractors are non-binding.

6. Independent Contractors

Users are solely responsible for verifying contractor licenses, qualifications, insurance, and compliance with local regulations before hiring any provider.

7. Payments

OP Logistik does not process or collect payments for HVAC services. All payment arrangements, pricing, refunds, and disputes occur directly between users and contractors.

8. No Warranties

The Website and Services are provided “as is” and “as available” without warranties of any kind. We do not guarantee quality, safety, legality, or results of services provided by third-party contractors.

9. Limitation of Liability

To the fullest extent permitted by law, OP Logistik shall not be liable for:

  • Damages arising from contractor services
  • Service delays or failures
  • Disputes between users and contractors
  • Indirect or consequential damages

10. Intellectual Property

All Website content including text, branding, graphics, and design elements are the property of OP Logistik and may not be copied or reused without written permission.

11. Third-Party Links

We may provide links to third-party websites. We are not responsible for their content or practices.

12. Privacy

Your use of the Website is also governed by our Privacy Policy.

13. Dispute Resolution

Where permitted by law, disputes shall be resolved through binding arbitration on an individual basis and not through class actions.

14. Governing Law

These Terms shall be governed by the laws of the European Union.

15. Updates

We may update these Terms at any time. Continued use of the Website means acceptance of the updated Terms.

16. Entire Agreement

These Terms together with the Privacy Policy and Cookie Policy form the entire agreement between you and OP Logistik.

17. Contact

For questions regarding these Terms, please contact OP Logistik.

img img

Still have questions?

We'll answer them 24/7.